Privacy Policy

Scope and Application of Policy
1. .
  Noctua Games International Pte. Ltd. ("Noctua") and/or its affiliates or subsidiaries (collectively referred to as "Noctua" and "we", "us", or "our") only collect and process personal data from you when necessary or relevant to our dealings with you. This Privacy Policy (the "Policy") outlines our privacy practices regarding the collection, processing, use, disclosure, transfer, retention, storage, and disposal of your Personal Data when we provide you with our services.
2. .
  At Noctua, we take protecting your Personal Data seriously whenever you use our website, products, and services. We understand that you trust us to handle your information responsibly when you choose to provide it.
3. .
  This Privacy Policy explains how we use your Personal Data and how our practices comply with global data privacy laws and best practices, our goal is to help you understand what personal data we collect, how we use that information, and what control you have over it. This Policy applies only to the data collected by us.
4. .
  By accepting this Policy, you agree to the collection, transfer, processing, use, disclosure, retention, storage, and disposal of your Personal Data as described below.
5. .
  "Personal Data" refers to your verifiable personal information, whether true or not, that identifies you individually or when combined with other information we have or are likely to have access to. The Personal Data we collect and process may include: your name (first and/or last), email address, mobile phone number, photo (as you can submit for your account profile picture), online game account identifiers, IP address, device identifiers, banking or electronic money information, geographic location, information from cookies and browsing activity that can be linked back to you, documents you provide to verify your identity (e.g., proof of ID), personal information from social media profiles you share during customer support interactions, passwords and username you create for your accounts, any other personal information you give us while using our services.
6. .
  This Policy only applies to Personal Data in our possession or under our control.
7. .
  The purpose of collecting and processing your Personal Data is to enable you to make purchases and/or using our services on our Platform from us (“Services”), using your mobile network operator or the relevant third-party payment channel operator (collectively referred to as "Payment Channels").
8. .
  We may update this Policy from time to time. We shall make the updated version available on our Platform and update the "Last Updated" date above. It is a good idea to check this Policy occasionally to stay informed about any changes. By continuing to use Noctua Services after an update, you agree to the changes.
Collection of Personal Data
1. .
  We collect your Personal Data in several ways beyond your direct interactions with Noctua Services. You may share your information by responding to our communications like emails or surveys, registering for an account, and automatic Statistical Data (as described in section 7) collection through our Services, Additionally, your data may be shared with us from our affiliates, subsidiaries, Payment Channels, or Publishers if you have previously consented to such sharing with those third parties. You may also provide Personal Data by engaging with us on social media or online forums, participating in our offers or promotions, subscribing to our newsletter, submitting inquiries on our Platform. In the latter case, we only collect the data you have authorized the platform to share with us.
2. .
  Besides the collection of your Personal Data, we also collect details about your transactions, like purchase amounts, dates, and information about the digital content, goods, and services you acquire (“Transaction Data”). This data fuels our ability to deliver Noctua Services and our Platform, fulfilling our contractual obligations to you. While not typically considered Personal Data since it doesn't directly identify you, any Transaction Data linked to your identity will be treated as such under this Policy. By using Noctua Services or our Platform, you consent to this collection.
3. .
  To ensure smooth operation, please provide accurate and truthful information. We may request documentation to verify these details if needed.
Transfer of Your Personal Data
1. .
  Noctua operates internationally. You therefore accept and understand that we may store your data in different countries depending on applicable data localisation regulations, or share your Personal Data with recipients (such as the Publishers, Payment Channels, or Noctua’s affiliates/subsidiaries) who are located in countries other than the country in which your Personal Data was originally collected, in order to provide the Noctua Services to you, process and complete the transactions you wish to make on our Platform, or for any other purposes set out in this Policy. By providing your Personal Data, you consent to any transfer and processing in accordance with this Policy.
2. .
  In such circumstances, we take steps to ensure that overseas recipients shall provide a standard of protection to the Personal Data transferred that is comparable to the protection under the Singapore Personal Data Protection Regulations as well as the local data protection laws applicable in your jurisdiction.
How We Use and Share Your Personal Data
1. .
  We use your Personal Data for several purposes, including but not limited to: (a) process your purchases and deliver digital content: This ensures a smooth and successful transaction experience for you. (b) marketing communications and promotional campaigns: This keeps you informed about exciting offers and helps us improve our services. (c) other permitted uses and disclosures: This covers situations allowed by law, such as legal requirements or protecting our users.
2. .
  Process Your Purchases and Deliver Digital Content
  1. .
    As a payment processor, online distributor of digital content, and provider of related Services, Noctua uses and shares your Personal Data with third parties, including our affiliates, subsidiaries, Payment Channels, and Publishers, to deliver Noctua Services to you and conduct business with you.
  2. .
    In order to provide the best possible experience using Noctua Services, we may utilize your personal information for various purposes. This includes helping you navigate and use the Platform smoothly, providing details you request when interacting with us, upholding the terms and conditions you agree to, preventing scams and unauthorized transactions to ensure a secure environment, verifying online transactions to ensure your payments are secure and accurate, and resolving any issues with purchases if they arise.
  3. .
    We may also share your Personal Data and/or on-personally identifiable information, such as anonymized or collected information with the game publisher you buy content from and the Payment Channel you choose for your payment for purposes such as analytics, identifying trends in the areas of our Services and to assist in research and developing new services. We implement appropriate measures to limit the use of your personal data only for lawful reasons and lawful use reasons in accordance with this Privacy Policy, as well as appropriate confidentiality and security measures.
Your Choices, Rights, and Exceptions
1. .
  You have the right to have your Personal Data removed or withdraw consent to its processing, where we are processing your Personal Data solely on the basis of your consent. If you wish to have your Personal Data removed, or do not wish to have your Personal Data used or processed for the purposes above, please contact us. However, please note that if your Personal Data is removed or you withdraw your consent for any of the purposes stated above, depending on the nature of your request, we may not be in a position to continue providing the Services to you, or process and complete the transactions you wish to make on our Platform.
2. .
  You have the right to access, update, or request correction of the Personal Data that you have provided to us at any time. If you would like to access the Personal Data that we have on file about you or request that we update or correct your Personal Data, you may contact us. Depending on the nature of your request, we may charge a reasonable administration fee, of which we will inform you as soon as reasonably practicable.
3. .
  If you choose to remove your Personal Data or withdraw consent, depending on your request, we may not be able to continue providing Noctua Services or complete transactions you initiate on our Platform. We shall inform you of any limitations beforehand.
4. .
  To exercise any of these rights, please contact us by email through [email protected] . We may need to verify your identity before processing your request.
Security and Retention
1. .
  Noctua takes data security seriously and uses various measures to protect your Personal Data from loss, misuse, unauthorized access, or accidental disclosure. These practices include, but are not limited to (a)Limited access: Only authorized personnel with a legitimate need can access your Personal Data. (b) Technical safeguards: We use technical solutions to ensure the security of your information. (c) Ongoing monitoring: We continuously monitor and review our data protection measures to stay ahead of potential threats. (d) Compliance: We follow all applicable local security regulations in the country where you are located. However, no system can be completely secure, and we cannot ensure or warrant the security of any information you provide to us. While we take meaningful steps to secure your information, we do not promise, and you should not expect, that your Personal Data will always remain secure. We do not accept liability for unintentional disclosure.
2. .
  Noctua will keep your Personal Data only for as long as you use our Services or as necessary for the purpose it was collected and for any additional legal or business needs. Once that time has passed, we securely dispose of your data to prevent further access or processing. This may involve deletion or irreversible anonymization.
Collection of Statistical Data
1. .
  We collect, and also allow third parties to collect statistical information about your website use and online activities as you interact with our Platform, using "cookies" and similar technologies. This statistical information is anonymous and does not identify you personally. It includes page visits, access times and dates, and browser type. This information is collected for analysis and evaluation to help us improve our Platform and Noctua Services.
2. .
  Our platform utilizes small data files stored on your device by your web browser during website visits (“Cookies”). These Cookies enable us to recognize your device and personalize content to your preferences, enhancing your user experience. However, Cookies do not inherently disclose your identity unless you voluntarily provide personally identifiable information. You may be able to manage and delete Cookies by selecting certain options on your browser.
3. .
  Cookies set by us are called "first party cookies". Cookies set by parties other than us are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like personalized advertising and analytics). Information collected by the cookies may include e.g. the following type of information (this depends on the cookie in question): device type, unique browser identifier, IP-address, unique cookie identifier, browser type, language, country, operating system, system settings, information about your interaction with our sites such as purchases, indicated preferences and click behavior.
4. .
  We do not control the functioning of cookies from third-parties. The respective third parties are responsible for such cookies and for their own data processing.
5. .
  You may find several types of Cookies, as follow:
  1. .
    Essential Cookies, these cookies are essential in order to help you to move around on the website and use basic functions (e.g. shopping basket). These cookies are required to enable core site functionality.
  2. .
    Performance Cookies, Performance cookies collect information how visitors use the website in anonymous and aggregated form. They are used to analyze and improve how the site works.
  3. .
    Functionality Cookies, Functionality cookies allow the site to remember choices made by you (e.g. user name, language or the territorial region) and thus they provide more personal features. They can be used to provide services you have asked.
  4. .
    Advertising Cookies, these cookies are typically third party cookies, and are used to deliver ads more relevant to you. They will also limit the number of times you see a particular ad as well as they measure the effectiveness of the ad campaigns. They remember your device’s visit in the site and help to understand shopping behaviors and thus to improve our site and provide ads and offers of interest. Further, they enable you to like or recommend us on social media (such as Facebook, Twitter, Instagram, Pinterest) and help you to rate and review our products. Third parties may share their advertising cookies with several sites and they may enable us and/or third parties to recognize those sites visited. Advertising cookies enable the provision of relevant ads in our and third party sites based on the data obtained from those third party cookies. Third party advertising cookies and services, used by us, include for example Google Ads, Facebook, and Instagram Ads.
6. .
  We may share your anonymized statistical data with selected third-party partners. These partners fall into four categories: (i) those who offer products or services that may be relevant to your interests based on your anonymized data, (ii) those who use anonymized data to improve the goods or services they provide to you, (iii) those who advertise on our platform, and (iv) those who assist us in providing or enhancing our services.
Legal Basis of our Processing
1. .
  We process Personal Data only if at least one of the following applies:
  1. .
    You have given consent to the processing of your Personal Data;
  2. .
    The existence of our legitimate interest, or that of a third party, which justifies that we process the Personal Data;
  3. .
    The performance of a contract between you and us requires that we process the Personal Data; and/or
  4. .
    We are required to comply with legal and regulatory obligations, which require the processing of the Personal Data concerned.
Contact Us
1. .
  Data Protection Questions: For any questions about this Policy, your data, or to withdraw consent, opt out of gifts or promotions, marketing communications, or to access, update, or correct your data, contact us through this Customer Service.
2. .
  Other Inquiries: For any other issues, please contact us through this email [email protected].
Governing Law and Dispute Resolution
1. .
  These terms shall be governed by and construed according to the laws of Singapore without regard to its conflicts-of-law provisions. We shall endeavor to amicably resolve any disputes that arise out of or in connection with this Policy (including any question regarding its existence, validity, or termination), but in the event that such efforts shall fail, such disputes shall be referred to the Singapore Data Protection Commission.
Miscellaneous
1. .
  Minor Age, Noctua Services are not designed for individuals under the legal majority age, which typically falls between 18 and 21 years old depending on your country of residence, if you are under the legal majority age, you can only access and use Noctua Services with the express permission, consent, and direct supervision of your parent or guardian. This also applies to any government-imposed restrictions on digital content that may be specific to your location. Parents and guardians who allow a minor to use Noctua Services and agree to this Policy on their behalf acknowledge and consent to the processing of their child's personal data in accordance with our Privacy Policy.
2. .
  Links to Other Websites, while using our Platform, you may encounter links to external websites that operate independently of us. These websites have their own privacy policies outlining how they collect and use user data. We strongly encourage you to review these policies before interacting with any external site. It is important to understand that we have no control over the content, functionality, or privacy practices of these external websites.