Privacy Policy | Noctua Games - Bringing Great Games to You

Scope and Application of Policy
1. .
  Noctua Games International Pte. Ltd. ("Noctua") and/or its affiliates or subsidiaries (collectively referred to as "Noctua" and "we", "us", or "our") only collect and process personal data from you when necessary or relevant to our dealings with you. This Privacy Policy (the "Policy") outlines our privacy practices regarding the collection, processing, use, disclosure, transfer, retention, storage, and disposal of your Personal Data when we provide you with our services.
2. .
  At Noctua, we take protecting your Personal Information seriously whenever you use our website, products, and services. We understand that you trust us to handle your information responsibly when you choose to provide it.
3. .
  This Privacy Policy explains how we use your Personal Information and how our practices comply with global data privacy laws and best practices, our goal is to help you understand what personal data we collect, how we use that information, and what control you have over it. This Policy only applies to the Personal Data in our possession or under our control, collected by our Platform, and/or collected from the usage of Services.
4. .
  By accepting this Policy, you agree to the collection, transfer, processing, use, disclosure, retention, storage, and disposal of your Personal Data as described below.
5. .
  "Personal Data" refers to your verifiable personal information, whether true or not, that identifies you individually or when combined with other information we have or are likely to have access to. The Personal Data we collect and process may include: your name (first and last), email address, mobile phone number, photo (as you can submit for your account profile picture), online game account identifiers, application data, gender, interests, language, OS version, mobile application user data, IP address, advertising ID, device identifiers, banking or electronic money information, geographic location, information from cookies and browsing activity that can be linked back to you, documents you provide to verify your identity (e.g., proof of ID), personal information from social media profiles you share during customer support interactions, passwords and username you create for your Noctua accounts, any other personal information you give us while using Services,
6. .
  The purpose of collecting and processing your Personal Data is to enable you to make purchases and use our services on our Platform and/or access the Games ("Services"), including to make any payment using your mobile network operator or the relevant third-party payment channel operator (collectively referred to as "Payment Channels").
7. .
  We may update this Policy from time to time. We shall make the updated version available on our Platform and update the "Last Updated" date above. We recommend You to check this Policy occasionally to stay informed about any changes. By continuing to use Noctua Services after an update, you agree to the changes.
Collection of Personal Data
1. .
  We collect your Personal Data in several ways beyond your direct interactions with Noctua Services. You may provide your information by responding to our communications (e.g., emails or surveys), registering for an account, participating in promotions or offers, engaging on social media or forums, subscribing to newsletters, or submitting inquiries through our Platform. We may also receive your Personal Data from our affiliates, subsidiaries, business partners, or Payment Channels if you have previously provided them with such data. Additionally, we may collect automatic Statistical Data as described in Section 7. By using our Services, you consent to Noctua's use of any of the Personal Data collected through these means.
2. .
  Besides the collection of your Personal Data, we also collect details about your transactions, including but not limited to purchase amounts, date of purchase, and information about the digital content, goods, and services that you acquire ("Transaction Data"). This data fuels our ability to deliver Noctua Services, fulfilling our contractual obligations to you. While not typically considered Personal Data since it doesn't directly identify you, any Transaction Data linked to your identity will be treated as such under this Policy. By using Noctua Services or our Platform, you consent to this collection of Transaction Data.
3. .
  To ensure smooth operation, please provide accurate and truthful information. We may request documentation to verify these details if needed.
Transfer of Your Personal Data
1. .
  Noctua operates internationally. You therefore accept and understand that we may store your data in different countries depending on applicable data localisation regulations, or share your Personal Data with recipients (such as the other publishers, Payment Channels, or Noctua's business partners, Noctua's affiliates/subsidiaries, and/or any third party that acquires all or substantially all of Noctua) who are located in countries other than the country in which your Personal Data was originally collected, in order to provide the Noctua Services to you, process and complete the transactions you wish to make on our Platform, or for any other purposes set out in this Policy. By providing your Personal Data, you consent to any transfer and processing in accordance with this Policy.
2. .
  In such circumstances, we take steps to ensure that overseas recipients shall provide a standard of protection to the Personal Data transferred that is comparable to the protection under the EU General Data Protection Regulations (GDPR) as well as the local data protection laws applicable in your jurisdiction.
How We Use and Share Your Personal Data
1. .
  We use your Personal Data for several purposes, including but not limited to: (a) process your purchases and deliver digital content; (b) marketing communications and promotional campaigns;. (c) analytics and performance monitoring; (d) security, anti fraud, and legal compliance; (e) advertising and user preferences; (h) other permitted uses and disclosures. This covers situations allowed by law, such as legal requirements or protecting our users.
2. .
  Process Your Purchases and Deliver Digital Content
  1. .
    As a payment processor, online distributor of digital content, and provider of related Services, Noctua uses and shares your Personal Data with third parties, including our affiliates, subsidiaries, Payment Channels, and Publishers, to deliver Noctua Services to you and conduct business with you.
  2. .
    In order to provide the best possible experience using Noctua Services, we may utilize your personal information for various purposes. This includes helping you navigate and use the Platform smoothly, providing details you request when interacting with us, upholding the terms and conditions you agree to, preventing scams and unauthorized transactions to ensure a secure environment, verifying online transactions to ensure your payments are secure and accurate, and resolving any issues with purchases if they arise.
  3. .
    We may also share your Personal Data and/or on-personally identifiable information, such as anonymized or collected information with the Payment Channel you choose for your payment for purposes such as analytics, identifying trends in the areas of our Services and to assist in research and developing new services. We implement appropriate measures to limit the use of your Personal Data only for lawful reasons and lawful use reasons in accordance with this Privacy Policy, as well as appropriate confidentiality and security measures.
3. .
  Marketing Communications and Promotional Campaigns
  1. .
    We may use your information for marketing purposes, keeping you updated on our latest products, Services, and promotions. You will likely receive these communications if you have subscribed to our newsletters, purchased something from us, or entered a promotion – and haven't opted out yet.
  2. .
    Opting Out: If you'd prefer not to receive marketing messages, you can easily unsubscribe by contacting us directly. Just note that opting out of marketing communications doesn't affect our ability to fulfill contracts with you or comply with legal and regulatory obligations.
4. .
  Analytics and Performance Monitoring
  1. .
    We use Personal Data to support ongoing analysis and performance monitoring of our application. This involves collecting information on user behavior, device characteristics, session activity, in-app navigation, and technical performance. Through tools such as Firebase Analytics and other third-party platforms, we gather data that enables us to understand how users interact with our services, which features are most or least utilized, and where improvements can be made to enhance the overall user experience. This information is used to support product development, perform testing, and prioritize new features or updates based on real-world usage patterns. Additionally, technical diagnostics and crash logs are reviewed to identify bugs, improve application stability, and ensure optimal performance across diverse devices and network environments.
5. .
  Security, Anti-Fraud, and Legal Compliance
  1. .
    We process your Personal Data to ensure the security, integrity, and lawful operation of our Services. This includes detecting and preventing fraudulent activities, unauthorized access, and the use of automation or emulator tools that may compromise fair gameplay or disrupt system operations. We may monitor server logs, IP addresses, and behavioral patterns to identify suspicious activities and take appropriate enforcement actions, such as restricting accounts or blocking malicious behavior. Furthermore, we process Personal Data to comply with applicable legal and regulatory obligations, including age verification requirements, parental consent for minors, consumer protection laws, tax regulations, and data protection standards. Your Personal Data may be retained and disclosed to competent authorities when necessary to comply with legal obligations, investigate violations, or respond to official requests.
6. .
  Advertising and User Preferences
  1. .
    We process your Personal Data for a variety of legitimate business purposes necessary to operate, maintain, and improve our services. This includes using data to facilitate and enhance our marketing and advertising efforts. Specifically, we analyze user acquisition channels, optimize promotional strategies, and assess the performance of marketing campaigns conducted through third-party platforms. Advertising identifiers and hashed email addresses may be used for ad attribution, conversion tracking, and retargeting, enabling us to deliver more relevant promotional content tailored to your interests and behavior. These data processing activities help us improve campaign effectiveness, allocate marketing budgets efficiently, and identify the most impactful advertising channels.
  2. .
    We utilize advertising services, such as Google AdMob, to deliver personalized advertisements within our application. These services collect and analyze user data, such as device identifiers and interaction patterns, to infer user interests and preferences. This information is then shared with third-party partners to facilitate the delivery of targeted advertisements that align with your interests.
  3. .
    The Personal Data shared may include, but is not limited to, advertising identifiers (e.g., IDFA, GAID), device information, and usage data. This information enables our advertising partners to create user profiles and serve ads that are more relevant to you. The processing of this data is conducted in accordance with applicable data protection laws and regulations.
7. .
  Other Permitted Uses and Disclosures
  1. .
    You agree that we may also use your Personal Data for: (a) Maintaining and securing your Noctua user accounts (b) to monitor queries and transactions to ensure service quality, compliance with procedures, terms of use and policies (c) to inform you of changes to our services and products (d) to ensure that content from our websites is presented in the most effective manner for you and for your device, which may include passing your data to business partners, suppliers and/or service providers. (e) To provide you with the latest security, versions, features, options, and controls related to your system or device. (f) To send you service messages about our Services or account registration. (g) To assist in the processing of your order or to carry out our obligations arising from any request made between you and us. (h) For business operations conduct accounting, auditing, billing, reconciliation and collection activities, including monitoring and prevention of crime or fraud, protecting our legal rights, and performing obligations under contracts. (i) To test, modify, improve or develop our new products, services and technologies, to identify trends, and for security purposes.
8. .
  Exceptions
  1. .
    There are some situations where we might use your data without your direct knowledge or consent. This could be legally required, permitted by law, or when the data has been anonymized or pseudonymized (meaning it can't be linked back to you as an individual). In these cases, any personal identifiers are removed, ensuring the data cannot be traced back to you.
Your Choices, Rights, and Exceptions
1. .
  You have the right to have your Personal Data removed or withdraw consent to its processing, where we are processing your Personal Data solely on the basis of your consent. If you wish to have your Personal Data removed, or do not wish to have your Personal Data used or processed for the purposes above, please contact us. However, please note that if your Personal Data is removed or you withdraw your consent for any of the purposes stated above, depending on the nature of your request, we may not be in a position to continue providing the Services to you, or process and complete the transactions you wish to make on our Platform.
2. .
  You have the right to access, update, or request correction of the Personal Data that you have provided to us at any time. If you would like to access the Personal Data that we have on file about you or request that we update or correct your Personal Data, you may contact us. Depending on the nature of your request, we may charge a reasonable administration fee, of which we will inform you as soon as reasonably practicable.
3. .
  If you choose to remove your Personal Information or withdraw consent, depending on your request, we may not be able to continue providing Noctua Services or complete transactions you initiate on our Platform. We shall inform you of any limitations beforehand.
4. .
  To exercise any of these rights, please contact us by email through [[email protected]]. We may need to verify your identity before processing your request.
Security and Retention
1. .
  Noctua takes data security seriously and uses various measures to protect your Personal Information from loss, misuse, unauthorized access, or accidental disclosure. These practices include, but are not limited to (a)Limited access: Only authorized personnel with a legitimate need can access your Personal Data. (b) Technical safeguards: We use technical solutions to ensure the security of your information. (c) Ongoing monitoring: We continuously monitor and review our data protection measures to stay ahead of potential threats. (d) Compliance: We follow all applicable local security regulations in the country where you are located. However, no system can be completely secure, and we cannot ensure or warrant the security of any information you provide to us. While we take meaningful steps to secure your information, we do not promise, and you should not expect, that your Personal Information will always remain secure. We do not accept liability for unintentional disclosure.
2. .
  Noctua will keep your Personal Data only for as long as you use our Services or as necessary for the purpose it was collected and for any additional legal or business needs. Once that time has passed, we securely dispose of your data to prevent further access or processing. This may involve deletion or irreversible anonymization.
Collection of Statistical Data
1. .
  We collect, and also allow third parties to collect statistical information about your website use and online activities as you interact with our Platform, using "cookies" and similar technologies. This statistical information is anonymous and does not identify you personally. It includes page visits, access times and personally. It includes page visits, access times and dates, and browser type. This information is collected for analysis and evaluation to help us improve our Platform and Noctua Services.
2. .
  Our platform utilizes small data files stored on your device by your web browser during website visits ("Cookies"). These Cookies enable us to recognize your device and personalize content to your preferences, enhancing your user experience. However, Cookies do not inherently disclose your identity unless you voluntarily provide personally identifiable information. You may be able to manage and delete Cookies by selecting certain options on your browser.
3. .
  Cookies set by us are called "first party cookies". Cookies set by parties other than us are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like personalized advertising and analytics). Information collected by the cookies may include e.g. the following type of information (this depends on the cookie in question): device type, unique browser identifier, IP-address, unique cookie identifier, browser type, language, country, operating system, system settings, information about your interaction with our sites such as purchases, indicated preferences and click behavior.
4. .
  We do not control the functioning of cookies from third-parties. The respective third parties are responsible for such cookies and for their own data processing.
5. .
  You may find several types of Cookies, as follow:
  1. .
    Essential Cookies, These cookies are essential in order to help you to move around on the website and use basic functions (e.g. shopping basket). These cookies are required to enable core site functionality.
  2. .
    Performance Cookies, Performance cookies collect information on how visitors use the website in anonymous and aggregated form. They are used to analyze and improve how the site works.
  3. .
    Functionality Cookies, Functionality cookies allow the site to remember choices made by you (e.g. user name, language or the territorial region) and thus they provide more personal features. They can be used to provide services you have asked.
  4. .
    Advertising Cookies, these cookies are typically third party cookies, and are used to deliver ads more relevant to you. They will also limit the number of times you see a particular ad as well as they measure the effectiveness of the ad campaigns. They remember your device’s visit to the site and help to understand shopping behaviors and thus to improve our site and provide ads and offers of interest. Further, they enable you to like or recommend us on social media (such as Facebook, Twitter, Instagram, Pinterest) and help you to rate and review our products. Third parties may share their advertising cookies with several sites and they may enable us and/or third parties to recognize those sites visited. Advertising cookies enable the provision of relevant ads in our and third party sites based on the data obtained from those third party cookies. Third party advertising cookies and services, used by us, include for example Google Ads, Facebook, and Instagram Ads.
6. .
  We may share your anonymized statistical data with selected third-party partners. These partners fall into four categories: (i) those who offer products or services that may be relevant to your interests based on your anonymized data, (ii) those who use anonymized data to improve the goods or services they provide to you, (iii) those who advertise on our platform, and (iv) those who assist us in providing or enhancing our services.
Legal Basis of our Processing
1. .
  We process Personal Data only if at least one of the following applies:
  1. .
    You have given consent to the processing of your Personal Data
  2. .
    The existence of our legitimate interest, or that of a third party, which justifies that we process the Personal Data;
  3. .
    The performance of a contract between you and us requires that we process the Personal Data; and/or
  4. .
    We are required to comply with legal and regulatory obligations, which require the processing of the Personal Data concerned.
Contact Us
1. .
  Data Protection Questions: For any questions about this Policy, your data, or to withdraw consent, opt out of gifts or promotions, marketing communications, or to access, update, or correct your data, contact our Data Protection Officer through this [email protected].
2. .
  Other Inquiries: For any other issues, please contact us through this email [email protected].
Governing Law and Dispute Resolution
1. .
  These terms shall be governed by and construed according to the laws of Singapore without regard to its conflicts-of-law provisions. We shall endeavor to amicably resolve any disputes that arise out of or in connection with this Policy (including any question regarding its existence, validity, or termination), but in the event that such efforts shall fail, such disputes shall be referred to the jurisdiction of the courts of Singapore, to the exclusion of all courts in any other venue.
Miscellaneous
1. .
  Minor Age, Noctua Services are not designed for individuals under the legal majority age, which typically falls between 18 and 21 years old depending on your country of residence, if you are under the legal majority age, you can only access and use Noctua Services with the express permission, consent, and direct supervision of your parent or guardian. This also applies to any government-imposed restrictions on digital content that may be specific to your location. Parents and guardians who allow a minor to use Noctua Services and agree to this Policy on their behalf acknowledge and consent to the processing of their child's personal data in accordance with our Privacy Policy.
2. .
  Links to Other Websites, while using our Platform, you may encounter links to external websites that operate independently of us. These websites have their own privacy policies outlining how they collect and use user data. We strongly encourage you to review these policies before interacting with any external site. It is important to understand that we have no control over the content, functionality, or privacy practices of these external websites.